Many of our optical products have long warranty periods and are usually used for many years, sometimes even decades. Possibility of having a problem with any optical problem is small, however in the course of time it can happen. Since we believe that aftersales services are a cornerstone of any good online store, we also believe that it is our duty to help our customers in such cases. If you have a problem with your product and think that it should be repaired or replaced under warranty, please fill out RMA Form bellow.
We will help you with:
If the product is already older than its warranty period, we can still arrange repair in most cases. Repairs can also be arranged for many European products even if they are damaged; however such repairs are paid for by the customer.
The bottom line of our Warranty policy is that our customers can always rely on our support no matter how long ago they bought a product from us and no matter where they live.
You can submit a warranty claim using the following link: RMA FORM
Fill in the form and click on the 'submit button'.
Please enter the correct contact details of the person making the claim.
If you purchased the product from us, please also enter the date of purchase and invoice number. Otherwise, we reserve the right to charge additional costs to resolve the complaint.
Please provide details of the product you are filing a claim about, including a detailed description of the problem.
To help resolve your claim, please take a photo of your product so that the defect is visible. If the product has a serial number, it should also be visible on the photo.
Our customer service employee will review your data within 1-2 working days and check if your product is eligible for a warranty claim (i.e. if the product is still under warranty for repair).
Once approved, you will receive instructions on how to send the product back to us. You will receive a PDF form by email, which should be printed and included in the parcel along with the product. If you are not entitled to a repair, you will be informed.
Once we receive the product, we will inspect it and assess whether it matches your photos (repairs can take 4-6 weeks).
We will keep you informed of any changes (additional repair costs, etc.) during the repair.
After receiving the product from the repair shop, we check that the defect has been rectified and send the product back to you. In case of additional costs, we will return the product to you after receiving the additional payment.
For more information contact us on: 070 668 814.